Xurrent

Why Xurrent?

Xurrent leverages its full range of expertise to continuously improve IT services. Together, we are committed to providing you with seamless service processes.

Xurrent offers its customers a comprehensive service management platform that, with a wide range of features, ensures improved collaboration between internal departments and external service providers while reducing service complexity. Our primary goal is to increase the efficiency of service processes and thereby maximize customer satisfaction.

What added value do Xurrent’s solutions deliver?

Xurrent’s products aim to improve the service experience for all stakeholders. The scalable solution therefore allows interactions to be seamlessly mapped on a single platform from start to finish, while automation and simplified workflows increase the efficiency and speed of service processes. A self-service portal is also available to users for quick access to all services.

Sustainable optimization can only be achieved through continuous improvement. For this reason, the platform offers a comprehensive dashboard that measures service costs and quality, as well as displays KPIs and trends. Thus, Xurrent solutions enable the management of the entire ESM lifecycle.  

SVA & Xurrent

As long-standing and experienced service management experts, we guide our clients every step of the way on their journey toward becoming service-oriented organizations. In collaboration with Xurrent, we pursue a single goal: to deliver first-class service management solutions that meet the specific needs of our clients. The combination of our comprehensive industry knowledge and the powerful features of Xurrent solutions enables us to offer tailored solutions that significantly improve both the efficiency and quality of our clients’ (IT) services.

With SVA and Xurrent by your side, you can be confident that you are not only using a first-class platform but are also supported by a team dedicated to continuous improvement and innovation. Together, we help you optimize your service processes, reduce costs, and increase end-user satisfaction.

Applications of Xurrent Solutions

• Service Management: Xurrent offers comprehensive ITSM and ESM capabilities that enable you to efficiently manage and optimize your service processes.
• Integration and Automation: Ensure seamless coordination of your service providers and smooth collaboration across the entire supply chain. Xurrent supports you in integrating various services and enables the automation of workflows, facilitating seamless collaboration between internal departments and external service providers.
• Security and Compliance: Xurrent places great emphasis on security and compliance. The company’s solutions therefore help you ensure that all data and processes are always maintained in accordance with current standards and regulations.
• Real-time analytics & reporting: The solutions offer comprehensive analytics and reporting features that provide insights into the performance of your services and identify opportunities for improvement. Service Level Agreements can also be fully controlled and monitored in this way.